GIFT & PRINT RETURN POLICY

A crooked parcel should be put right.

Last updated: August 23, 2026

The short version: cancel before a custom book goes to press. After that, we replace or refund books that arrive damaged, defective, materially misprinted, wrong, or do not arrive. A gift declined before it is used can be refunded to its purchaser.

1. Before a book goes to press

You may cancel a one-off printed-book order until it has been submitted to the printer. Contact hello@reenchanted.app promptly with the receipt email and order details. If the printer has not accepted the job, we will cancel and refund the original payment method.

2. Custom books after submission

Every Book is printed on demand from the edition, cover, dedication, and delivery choices supplied for that order. Once the printer accepts it, it cannot ordinarily be returned or refunded for a change of mind, a spelling or content choice approved in the proof, or an address entered incorrectly by the purchaser.

3. Damage, defect, wrong item, loss, or serious delay

Tell us within 30 days after delivery—or within 30 days after the latest promised delivery date if it did not arrive. Include the receipt email, order number if available, and a photo when the problem is visible. We will first replace the book at no additional cost. If replacement is unavailable or does not reasonably correct the problem, we will refund the affected book and its standard delivery charge to the original payment method.

If we cannot ship within the time we promised—or within 30 days when no shipping time was stated—we will ask whether you agree to a revised date or want to cancel for a full refund. Carrier scans and local delivery conditions may affect timing after shipment, but they do not erase your non-waivable consumer rights.

4. Gifts

Copy of the purchaser's Book: the ordinary custom-book rules above apply.
One edition of the recipient's own: the purchaser chooses the edition span and binding. Before the recipient sends it to press, an unclaimed or declined gift may be refunded to the original purchaser. Once claimed, contact us before pressing if the destination must change or the live price exceeds the paid allowance.
Gift Bound Year: it is one prepaid year and does not renew. Because physical and digital benefits begin with the paid year, cancellation and refund eligibility may depend on whether it has been claimed, accessed, or fulfilled. Contact us promptly and we will apply applicable law and any benefits already supplied.

Gift refunds always return to the original payment method, not to the recipient. A recipient may decline without explaining why.

5. What this policy does not remove

This policy does not limit any warranty, cancellation, refund, or consumer-protection right that cannot lawfully be limited where you live.

6. Ask the Bindery

Email hello@reenchanted.app. We will ask only for the information needed to find the payment or print job. Do not email private Pages or a complete Book unless we specifically need a print defect sample and you choose to provide it.